Delete a fan from the newsletter

If a fan writes to you asking for their data to be deleted, you take care of it directly in Artistnest. Artistnest deletes the contact in your connected newsletter tool (Brevo or Mailchimp) and the record of consent that Artistnest stores for every sign-up through your website.

Unsubscribe or delete?

• Unsubscribing is something every fan can do themselves – via the unsubscribe link in every newsletter. The contact then stays in your newsletter tool as unsubscribed, and Artistnest counts the unsubscribe in your statistics.
• Deleting is the way to go when a fan explicitly asks for their data to be removed. Afterwards, the contact is gone from your newsletter tool and from Artistnest.

Who can delete

Fans can be deleted by the Owner and Admins of your artist profile. Members and viewers don't see this area.

How to delete a fan

1. 1In Artistnest, open Settings → Connections.
2. 2Go to the Delete a fan from the newsletter area at your newsletter connection.
3. 3Enter the Fan’s email address – exactly the address they signed up with.
4. 4Click Delete fan and confirm with Delete permanently.

Artistnest then tells you whether the contact was deleted in your newsletter tool and in Artistnest.

What exactly is deleted

• With Mailchimp, the contact is permanently removed from your lists.
• With Brevo, the contact is deleted from your entire Brevo account, meaning from all lists.
• In Artistnest, the record of consent for this address is removed. Artistnest doesn't store a fan list of its own – your contacts are only in your newsletter tool.

Note: If no newsletter tool is connected at the moment, Artistnest only deletes the record. In that case, also delete the contact directly in Brevo or Mailchimp.

If deleting doesn't work

If Artistnest can't reach your newsletter tool – for example because the API key is no longer valid – nothing is deleted and you get a notice. Fix the problem (the bell and the notice under Connections tell you what to do) and then try again.

Tips

• Reply to the fan: Briefly confirm to them that their data has been deleted.
• Check the address: Exactly the address you entered is deleted; upper and lower case don't matter.
• Several artist profiles? The deletion applies to the artist profile in which you trigger it. If the fan signed up with several of your artists, delete them in each of these profiles.